1. Summary
We collect limited information to operate the platform, respond to RFQs, connect buyers with sellers, and maintain security. We do not sell your personal data. We share information only when needed to provide services, comply with legal obligations, or protect platform integrity.
2. Information We Collect
We may collect the following categories of information:
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email, phone, company name, role, login credentials | Create and manage your account, authenticate users |
| RFQ & Transaction Data | Product requirements, quantities, target destination, messages, quotation history | Process RFQs, coordinate quotations, support order workflows |
| Technical Data | IP address, device type, browser, pages visited, timestamps | Security, fraud prevention, analytics, performance |
| Communications | Support messages, emails, chat messages, attachments | Customer service, dispute handling, record keeping |
| Seller Verification Data (Sellers) | Business registration, contact verification, compliance documents | Onboarding, fraud prevention, compliance checks |
3. How We Use Information
- Provide and operate the marketplace (accounts, RFQs, seller connections).
- Respond to inquiries and provide support.
- Coordinate quotations, samples, inspections, and documentation workflows.
- Improve platform performance, usability, and service quality.
- Detect, prevent, and investigate fraud, abuse, or security incidents.
- Comply with legal obligations and enforce platform policies.
4. Legal Bases (Where Applicable)
Depending on your jurisdiction, we may process personal data based on one or more legal grounds:
- Contractual necessity: to provide services you request (e.g., account and RFQ handling).
- Legitimate interests: to secure the platform, prevent fraud, and improve services.
- Consent: where required for cookies/marketing communications.
- Legal obligation: to comply with applicable laws and regulations.
5. Sharing & Disclosure
We may share information with:
- Sellers/Suppliers: to obtain quotations and fulfill sourcing workflows (RFQs, specs, destination, timelines).
- Service providers: hosting, analytics, security, email delivery, and customer support tools.
- Payment and logistics partners: where applicable, to support order processing and shipment workflows.
- Legal authorities: when required by law or to protect rights, safety, and platform integrity.
6. Cookies & Analytics
We may use cookies and similar technologies for authentication, security, user preferences, and analytics. You can control cookies through your browser settings and (where available) cookie preference tools on the website.
- Essential cookies: required for login, security, and core features.
- Analytics cookies: help us understand usage and improve the platform.
- Preference cookies: remember settings such as language and display preferences.
7. Data Retention
We retain information as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes. Retention periods may vary depending on the type of data and the context of collection.
8. Data Security
We implement reasonable technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or alteration. However, no online system can be guaranteed 100% secure.
- Access controls and authentication best practices.
- Secure hosting and monitoring.
- Fraud prevention and abuse detection measures.
- Data minimization and least-privilege principles.
9. Your Rights
Depending on your jurisdiction, you may have rights such as access, correction, deletion, objection, restriction, or portability. To exercise your rights, contact us using the details below. We may need to verify your identity before processing requests.
10. International Transfers
Because we operate internationally, your information may be processed in countries other than your own. We take steps to ensure appropriate safeguards are in place for international transfers where required by law.
11. Children’s Privacy
This platform is not intended for children. We do not knowingly collect personal data from individuals under the age required by applicable law. If you believe a child has provided personal data, please contact us to request deletion.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective upon posting unless stated otherwise. Your continued use of the platform after updates indicates acceptance where permitted by law.
13. Contact
For questions about this Privacy Policy or data requests, contact us via the official support channels on the website.
Contact us for privacy inquiries, data access requests, or account-related privacy concerns.
Disclaimer: This template is provided for general informational use and should be reviewed by legal counsel to ensure compliance with applicable privacy laws (e.g., GDPR/UK GDPR, CCPA/CPRA) based on your operating jurisdictions and data practices.
